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Shop Policies

Returns & exchanges

I gladly accept returns and cancellations

Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase

I don’t accept exchanges

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Digital downloads
  • Items on sale

Returns and exchange details

If you receive something and are less than satisfied, please let me know and I will do what I can to make it right. Please do not leave negative or neutral feedback without contacting me, if I do not hear from you, I have no way of knowing that you are unhappy with your purchase. I strive VERY hard to keep my positive feedback and keep my customers happy.

Return Policy:
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*All return requests must be notified and shipped back within 7 days of arrival. Once I receive your notification I will send you return instructions. Please don’t send anything back without following the instructions, it may result in unnecessary fees.
*All returned items must be sent in its original container/bag. Once I receive the item back, I will issue a full refund or exchange within 5 days of arrival back, minus any shipping or customs fees.
* Customer is responsible for all shipping costs, including return shipping.
* Absolutely no returns on sale items or custom made orders.

About the possible extra charges:
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All the incoming from abroad (even returning) post items may be hold by Israeli Customs for verification. In this case the person who receives the item will required to pay for item verification. This payment is divided on two parts: for Israeli Customs and for Post of Israel. The extra payment may reach the value of 60$. Please notice that the decision to hold the post item for customs verification is mostly random and seller does not responsible to cover the extra charges in this case. If there will be an extra charges during customs clearance – they will be charged from the buyer. All the receipt documents will be supplied.

Thus I would refund only if the item is sent back in the same condition as it was shipped (undamaged) and the expense of shipping cost both ways is the responsibility of the buyer.

Shipping policies

Any purchased item will be shipped in accordance with the declared handling time (no shipments on Friday and Saturday).
I am taking good care that items are well secured and safe. The shipping service is EMS (Express Mail Services) is available via the Israel Post Office. The specific item can be tracked via the Internet, on the National Post Office site. Israel Post Office promises delivery to the customer’s door within 4-5 business days.

Warning:
On international orders, please remember that it is your responsibility to clear all customs, VAT taxes, etc. I will not be held responsible for any of those.
I strongly recommend verifying in advance the value of taxes and/or customs duties before the item checkout. If this amount is high, it is possible to proceed deal in a different way (please send me a conversation for instructions).

Additional policies

Covid 19 info: The significant part of the printed production doesn’t exists in stock and have to be ordered from the print shop.
Please notice that current lock down limitations in Israel may extend the handling and delivery times because of activity restrictions for small business.

You expected to receive your order with a courier.
Check the package visually before you sign!!! In case if you see that the package is damaged – please reject the item acceptance and don’t sign any documents. Try to take a photo of the damage and send it to me. The package will be returned to your postal branch and available for pickup during the next two weeks.
This is enough time to decide how to be with a package.

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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© Elena Kotliarker 2021

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